Returns & Exchanges

At Subella Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for products in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated or styled to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and photos of the product to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the hair extensions in their original packaging, ensuring all tags, silk bags, and free gifts are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our quality control team verifies the hair is in its original state, your refund will be processed back to your original payment method within 5-7 business days.