Frequently Asked Questions

Everything you need to know about your Subella Hair journey.

What is the quality of Subella Hair extensions?

We specialize in 100% Virgin Human Hair. Our extensions are ethically sourced, tangle-free, and can be colored or heat-styled just like your natural hair.

How long does shipping take?

Orders are processed within 24-48 hours. Standard shipping typically takes 3-5 business days within the US, while international shipping may take 7-14 business days.

Can I return or exchange my order?

Yes, we offer a 14-day return policy for unopened and unused hair extensions in their original packaging due to hygiene regulations.

How do I maintain my hair extensions?

To ensure longevity, we recommend using sulfate-free shampoos, deep conditioning weekly, and using a silk bonnet or pillowcase at night.

Do you offer wholesale or stylist discounts?

Yes, we have a dedicated program for hair professionals and bulk buyers. Please contact our support team with your license information for more details.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.